Return, Exchange & Refund Policy
At Pakistan Defence Store, we want our customers to be satisfied with their purchases. Please review the following policy carefully before requesting a return or exchange.
Return & Exchange Period
We accept eligible returns and exchanges within 10 days of delivery.
To qualify for a return or exchange:
- The product must be unused and unworn
- The product must be in its original condition
- Original packaging, tags, and accessories must be included
- The item must not show signs of use, damage, washing, or alteration
Items that do not meet these conditions may not be accepted.
Used Products
Please check the product, size, and fit before using it.
Products that have been worn, used for training, damaged after delivery, washed, or altered are not eligible for return or exchange, unless there is a confirmed manufacturing defect.
Sale & Discounted Items
Sale, clearance, and discounted items are final sale and are generally not eligible for return or exchange unless the product received is faulty, damaged, or incorrect.
Exchanges
If you would like to exchange an item, please contact us within the eligible exchange period.
Exchange requests are subject to:
- Product availability
- Size or variant availability
- Product condition inspection
Customers are advised to confirm availability before sending a product back.
Refunds
Refunds may be approved where:
- The product has a confirmed manufacturing defect
- The wrong product was delivered
- The item arrived damaged
- Another issue is verified and approved by our team
Refund eligibility is subject to inspection and approval.
Processing Time
Once the returned product is received and inspected, please allow approximately 5–7 business days for the return, exchange, or approved refund to be processed.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error by Pakistan Defence Store.
Return or exchange shipping charges may be the customer's responsibility unless the product received was defective, damaged, or incorrect.
Late or Ineligible Returns
Items returned after the applicable return period or items that do not meet our return conditions may be rejected.
Any additional shipping costs required to return an ineligible product back to the customer may be charged to the customer.
How to Request a Return or Exchange
To request a return, exchange, or report an issue with your order, contact us with:
- Your order number
- Customer name
- Reason for return or exchange
- Clear photos or video of the product if there is a defect or damage
Pakistan Defence Store
Phone: 0370-7981391
Please contact us before sending any product back